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Terms & Conditions

Terms and Conditions

Last modified January 8, 2021

Welcome to Dermagram! Please note that if you choose to visit our shop at (the “Site”), you must also accept these terms, policies and conditions.

Beauty Care International Co. Ltd. provides the content and services available on the Site to you, the user, subject to the following terms, conditions, policies and notices stated here. By accessing or using any part of the site, you agree to be bound by the following Terms and Conditions (“Terms”) and Privacy Policy.  Please read these Terms carefully before using our Site.  These Terms apply to all users of the Site, including without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Changes to Terms

We may amend these Terms from time to time and you agree that the Terms displayed on the Site at the time you make use of it will apply.

Changes to Site

We are not responsible if information made available on this Site is not accurate, complete or current.  The material on this Site is provided for general information only and shall not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate or more timely sources of information.  Any reliance on the material on this Site is at your own risk.

We reserve the right to modify the contents of this Site at any time to reflect changes to our products, our users’ needs and our business priorities, but we have no obligation to update any information on our Site.  You agree that it is your responsibility to monitor changes to our Site.

Online Store Terms

By agreeing to these Terms, you represent that you are at least 18 years old, or that you are at least 18 years old and have given us your consent to allow any of your minor dependents to use this Site.  By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms.

You may not use our products for illegal or unauthorized purpose. The products and services available on the Site, and any samples thereof are for personal use only.  You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our site. 


You may need to enter your personal password, and you must be responsible for ensuring the confidentiality of your password.  You can change your password at any time, but your number of attempts to access this Site and/or certain content sections of the Site and/or certain content sections of the Site may be limited to avoid fraudulent use of the password.  If you notice any fraudulent use, please notify us.

While we do everything to reasonably keep our Site secure and free from bugs and viruses, we do not guarantee that our Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.  You must not attempt to gain unauthorized access to our Site, the server on which our Site is stored or any server, computer or database connected to our site.


Terms and Conditions of Sale, Policies and Procedures Relating to Orders

Orders and Processing

When you place an order via the Site for a product, we will send you an order confirmation email listing each product you have requested to buy. We currently accept Visa and MasterCard online as preferred payment methods.  Once payment has been made for the products you have ordered, we will arrange for the products to be delivered to you or made ready for collection, and send to you a dispatch/ready for collection email where you may track your order status. This email confirms that your order has been accepted by us and that a contract is formed. All confirmed orders cannot be changed or cancelled.

We reserve the right not to accept your order. This may occur where we are unable to obtain authorization for payment, shipping restrictions apply to a particular item, or the item ordered is out of stock.

Shipping and Handling

We strive to deliver to most international destinations. International customers are responsible for all customs, duties and taxes. International shipping rates are calculated depending on the weight of the package and we will contact you for the best available shipping rates to get products out to you. We do not deliver to A.P.O. Box (USA), P.O. Boxes and hotels.  For enquiries, please email

We strive to deliver the products to you as efficiently as possible; however, delivery time may be affected by laws, customs, custom inspections, logistics, weather and public holidays. Freight companies are not binding and shall not be held liable for any damage or loss caused by delays. 

NOTE: As import duties and/or taxes and any additional charges for customs clearance must comply with the laws and requirements of the country, we MUST provide the product value for customs clearance. In addition, some countries request to attach product details with value outside the parcel, thus, we will NOT amend the product value in any circumstances.

Returns and Exchanges

All products are under quality check procedure before dispatch. Whilst we strive to ensure that your order is delivered in perfect condition, there may be cases of damage during shipping.

Please contact us within 7 days after receiving your package if you need to return a damaged, defective, or incorrect product. We DO NOT accept returns of any product that is requested for return or exchange after more than 7 days of receipt, any opened or used products, discounted/clearance/promotion products, free promotional gifts or samples, or products that were not purchased from this site.

We will not be responsible for the replacement due to an inaccurate delivery address provided.

We do not accept returns on international orders and shipments.

To request for a return and exchange, please email a few photos of the defective or wrong product(s) to, along with a copy of the receipt. A representative from Dermagram will then be in contact to arrange for the return and exchange of the damaged, defective or incorrect and product(s).

Dermagram reserves the final right of decision in case of disputes.

Defective/Wrong Items

If you receive a defective or wrong item(s), please email a few photos of the defective or wrong product(s) to us at within 7 days after receiving your package, along with a copy of the receipt.  A representative will then be in contact to arrange for the return and exchange of the damaged, defective or incorrect and product(s) or process a refund along with the shipping fee.
Modifications of Service and Prices

We attempt to be as accurate as possible when describing our products on the site; however, we do not warrant that the product descriptions, colours and images of our products, or other content on the site are accurate, complete, reliable, current or error-free.

This site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information without prior notice.  Please note that such errors, inaccuracies or omissions may relate to pricing and availability (certain products or services may be available exclusively online through the site at limited quantities), and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

Intellectual Property

You must not use any part of the content on our Site for commercial purposes without obtaining a license to do so from us or our licensors.  All rights are reserved.

Personal Data

Your submission of Personal Data through the site is governed by our Privacy Policy.

Contact Us

If you have any comments or questions regarding our Terms and Conditions, please email